Delivery usually takes anywhere between 15 to 30 working days for both domestic and international orders.
Why does it take so long?
That's a great question, well, we ship from a global market place, meaning we work with over 100 suppliers globally and this is why we’re able to keep our costs to an absolute minimum.
Instead of the goods arriving to a physical store where we would have to pay import tax, duties, fees, as well as storage costs and VAT, we process orders and have the goods sent direct from the suppliers. This means the entire process is a transparent transaction minimising mark up costs, keeping the prices low for you, the customer.
The downside to this method is the delivery times though typically our customers don't mind considering our pricing structure and the discounted products.
My Delivery Is Incomplete! Where Are My Other Items?
It's worth noting that multiple-products ordered may not be shipped together from our distribution in Asia or delivered on the same day but fear not all your pieces have definitely been dispatched and will arrive very soon!
What Is The Typical Delivery Timeframes?
Please allow 15-30 working days for delivery and in very rare instances 30-50 working days if the order is placed at a particular busy time.
Please understand that it is virtually impossible to predict delivery timeframes. If you feel that you have ordered an item and it won’t reach you in time please contact us immediately to cancel or return your item. Once your item has been dispatched (typically three days after ordering) we cannot process a cancellation.
Our refund and returns policy can be found here > https://shopfox.co.uk/pages/return-amp-refund-policy
How can I track my order?
To track your order you'll need your tracking codes to hand. Orders can be tracked using the following links.
- For all tracking codes beginning with the letters LP, please use http://track.yw56.com.cn/en-US/
- For all other tracking codes please use https://packageradar.com and follow the links through to the logistics provider. There you will be able to track your order in greater depth.