Free delivery worldwide

FAQ

1. Can I Modify My Order After It Has Been Placed?
2. Can I Cancel My Order?
3. My Delivery Is Incomplete! Where Are My Other Items?
4. What Is The Typical Delivery Timeframes?
5. How can I track my order? 
6. My Order Says Shipped But I Typed My Address Incorrectly.
7. Lost/Unknown Causes In Shipment
8. Where Is My Order Coming From?
9.  What Do I Do If I Received A Damaged Item?
10.  International Taxes/Duties
11. Do You Offer Refunds?
12. How do I contact you?


1. Can I Modify My Order After It Has Been Placed?

We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering!

2. Can I Cancel My Order?
You have up to 1 day to cancel your order from the time your order is completed. Please contact us at hello@shopfox.co.uk and clearly provide your name, email address and order number. If you cancel your order, it may take up to 10 days for your bank or card issuer to make your funds available to you again.

3. My Delivery Is Incomplete! Where Are My Other Items?
It's worth noting that multiple-products ordered may not be shipped together from our distribution in Asia or delivered on the same day but fear not all your pieces have definitely been dispatched and will arrive very soon!

4. What Is The Typical Delivery Timeframes?
Please allow 15-30 working days for delivery and in very rare instances 30-50 working days if the order is placed at a particular busy time.

Please understand that it is virtually impossible to predict delivery timeframes. If you feel that you have ordered an item and it won’t reach you in time please contact us immediately to cancel or return your item. Once your item has been dispatched (typically three days after ordering) we cannot process a cancellation.

Our refund and returns policy can be found here > https://shopfox.co.uk/pages/return-amp-refund-policy

5. How can I track my order? 
To track your order you'll need your tracking codes to hand. Orders can be tracked using the following links. 

- For all tracking codes beginning with the letters LP, please use http://track.yw56.com.cn/en-US/

- For all other tracking codes please use https://packageradar.com and follow the links through to the logistics provider.  There you will be able to track your order in greater depth. 


6. My Order Says Shipped But I Typed My Address Incorrectly.
Unfortunately, because all our processes are automated and orders are processed and fulfilled immediately, we are unable to modify the order.

All orders that have been shipped to an incorrect address will be the customer's responsibility. The customer will have to resubmit a new order.

To confirm ShopFox will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

7. Lost/Unknown Causes In Shipment
Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time then you should contact your Local Postal Office to explain the situation and provide them with your tracking number.

Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages.

It's also worth noting that multiple-products ordered may not be shipped together from our distribution in Asia or delivered on the same day but do reach out to us and we will update you all the way.

8. Where Is My Order Coming From?
Our distribution hubs are located in Asia where all deliveries begin their journey.

9. What Do I Do If I Received A Damaged Item?
Please contact customer service within 24 hours of receiving the defective item by emailing us at hello@shopfox.co.uk for a replacement or for ShopFox Credit.

10. International Taxes/Duties
Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties.

ShopFox is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay any additional customs fees.

11. Do You Offer Refunds?
Sadly, we do not provide refunds. If you would like to return an item, provided it is done in accordance with our return policy (see link below), we will gladly provide you with store credit. Store credit is based off the purchase price (excluding shipping costs) at the time of your purchase. Please note all store credits expire after one year from the date they are issued.

12. How do I contact you?
If you need to contact us you may do so on Facebook or by emailing hello@shopfox.co.uk

Sale

Unavailable

Sold Out